Cancellation Policy

SIMPLE • CLEAR • TRANSPARENT

Please review our cancellation guidelines before requesting a cancellation for your order.

🛒

Order Placed Orders cannot normally be cancelled once placed.

📦

Before Dispatch Contact Customer Care as soon as possible to request cancellation.

🚚

After Dispatch Dispatched orders cannot be cancelled or modified.

We do not offer order cancellations once placed. However, if you’ve ordered something by mistake, you can follow the steps below.

If your order has not yet been dispatched, please contact our Customer Care team as soon as possible to request cancellation.

Once your order has been dispatched, it cannot be cancelled or modified, and no refund will be processed.

! Need to cancel before dispatch?

Please contact our Customer Care team at care@shoptzy.com or call 09513237499 as soon as possible.

⚠ After Dispatch

Once your order has been dispatched, it cannot be cancelled or modified, and no refund will be processed.

For any further assistance, please reach out to our Customer Support team — we’re here to help.